You’re going to have further problems. We’ve been running into performance issues with the 7.6.4 Mid Tier, and we have been told that you should limit users to a maximum of 80 per mid tier, and the maximum number of records that can be returned by an operation needs to be given a maximum of 1000. The best option is going to be to have multiple mid tiers, with the group you are talking about having their own, but understand that performance is going to be abysmal if you let the users retrieve more than 1000 records. As far as my conversations with BMC Support are concerned, I’ve been given the impression that the Mid Tier is incapable of using more powerful hardware. For example, my Mid Tier has 6GB of memory, and they told me that I had to set Tomcat to only use 1GB, so the rest of the memory is basically wasted.
Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Thursday, December 01, 2011 12:49 PM To: arslist@ARSLIST.ORG Subject: how to configure some users to use a private port in the web version ** With thick client we can add a RPC program in the login screen to have certain users to use a specific private port. With user tool about to be decommissioned did any one figured out how to achieve this with midtier? Seems like a very useful option is missing in the web or at least not as flexible as it is with the user tool Some of our support groups in our company have large list of tickets like 1400 tickets displaying in their overview console. We would like them to use a private port instead of impacting regular users. I hope to find some kind of setting in user preferences but I did not see anything where I can specify a RPC port number. So far our options are: 1. Have them use user tool till it gets unusable. 2. Install a separate midtier and configure with a private RPC and have these users login with that midtier. Seems possible but difficult to get approval for another piece of hardware, also extra maintenance. 3. Split that support group to several subgroups or change their home page to use Incident or Change console instead of overview console. 4. Beefup the hardware and increase the number of fast/list threads. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
