Hi All, I have a requirement to create a standard set of knowledge base in RKM rather than dynamic knowledge base which is created from Incidents, problems etc.
Eg: a customer calls to service desk facing issue with MS Office Format option. requirement is that the service desk should type MS Office in the sumary to search in KB. On clicking on search button, rather than individual Knowledge aticles getting displayed, requirement is to display a hierarchical structure of the available MS Office Articles like, MS Office has sub category of Format, Printing and Insert Objects( these should come as hyperlinks). On clicking on Format, a list of specific articles should be displayed rather than all the articles for MS Office directly.. I am aware of Decision Tree templates in RKM. Sub categories can be created under that Decision tree article. But, I am not able to link articles to the individual hyperlinks. Please help... _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
