Very good help, Dave... excellent points from Don McLure and Phil Bautista (off-line), as well. Many thanks, and Happy Holidays! R
_____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Monday, December 12, 2011 12:32 PM To: arslist@ARSLIST.ORG Subject: Re: xMatters / AlarmPoint ** Ray, I think the answer depends on what your looking for. I have found that xMatters (not owned by BMC although they resell the product) can do a lot. Sales folks will even have you think you can't live without it. In my opinion many of the items that are controlled through xMatters should be done else where. We have tech folks make themselves available and control their notifications within the AR System. Yes one can also respond to a ticket through xMatters yet one can do that through MidTier as well (except from an iDevice but some day soon maybe). We use TelAlert for our text messaging from the AR System and other apps. Dave _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Monday, December 12, 2011 12:47 PM To: arslist@ARSLIST.ORG Subject: xMatters / AlarmPoint ** Is anyone using BMCs xMatters or the old AlarmPoint in conjunction with Remedy? Can you offer-up any perceptions, pros/cons, cautions? How would you rate the product for value-added? Thanks; R Ray Palla Sr. IT/Remedy Consultant <http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg> Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.com <http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif> Professional <http://www.linkedin.com/pub/1/544/598> Profile <http://www.insona.com/> INSONA Corporation 1201 Berry Lane <http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX +77074%2CUSA&hl=en> Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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