Interested Candidates - Please Email resumes to echast...@actionet.com Title: Remedy Project Manager Full Time (Y/N): Y Status (Exempt/Non-Exempt): Exempt
Primary Responsibilities: • Lead & promote Remedy IT Application development, testing, training & support team in enhancement, maintenance, & upgrade of latest versions of BMC Remedy & Atrium Solutions. • Supervise IT Application staff ensuring training, career development, time keeping, contract compliance, ActioNet policies & procedures adherence, employee communications, & task assignment & completion. • Work with ActioNet Remedy Practice Manager, Program Manager & Federal Sector Sponsors in development of quarterly Remedy Project Portfolio, Release & Iteration Plans to deliver enhancements based on IT Service Strategy, Federal Sector priorities & Remedy Solutions Best Practices. • Facilitate with system users & IT Application staff to develop requirements backlogs, use cases, user stories, user acceptance testing & acceptance criteria. • Facilitate with IT Application staff to develop architecture, design, project plans, iteration schedules, testing plans, training plans, & ensure risks are managed to provide required project deliverables within scope, schedule & quality expectations. • Lead & champion BMC Remedy & Atrium product, ITIL v3, HDI, & Agile software development lifecycle management processes in coordination with ActioNet Remedy Practice Manager, Program Manager & Federal Sector Sponsors. • Manage daily sustaining engineering / Tier 3 level Incident, Problem, Change, Reporting & Knowledge Management queues. • Ensure Remedy Service Level Targets & Operational Level Agreements are maintained. • Willingness to travel. • Perform other duties as requested. Required Job Experience: • Project Management Professional (PMP) certified. • Demonstrate ability to lead a Remedy IT Application development & support team using Agile &/or Rational Unified Process methodologies. • Possess skills in developing project charter, requirements backlog, work break-down structures, iteration schedules, risk assessments, lessons learned analysis, quality assurance plans, & quality metrics. • Possess skills in working with the Federal Sector sponsors & system user in requirements elicitation, developing use cases / user stories, transposing & communicating functional design to developers, creating user acceptance criteria & user acceptance testing. • Possess skills in developing effective presentations at all levels of the organization at a technical, business & executive level. • Demonstrate experience with & knowledge of BMC Remedy AR System, BMC Atrium CMDB, BMC Remedy IT Service Management, BMC Remedy Service Request Management, BMC Remedy Knowledge Management, BMC Application Discovery & Dependency Management, BMC Blade Logic, BMC Proactive Problem Management, BMC Cloud Lifecycle Management, or BMC BSM Dashboards & Analytics. • Strong communication skills & ability to manage competing customer priorities. • Strong organization & time management skills. • Strong analytical & problem solving skills. Preferred Experience (nice to have): • Worked in a Help Desk organization or IT Application Development team environment. • ITIL v3, Remedy Skilled Professional, Remedy, Agile, Six Sigma, ISO, HDI, Quality Assurance or IT certifications. Desired Degree: • Computer Science, Engineering, Business, Management or equivalent Salary: • Based on demonstrated skills & abilities to perform required responsibilities. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
