I find the word wrap function works fine for my templates. Couple of things you can try. First put a space between the special characters as you had in the example [$$ text $$]
Second look the incoming mailbox settings. On the Advanced Configuration tab check Use Original Template Format. See page 65 of the 6.3 EEG for details. Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bajwa, Ibrar Sent: Monday, December 19, 2011 2:49 PM To: arslist@ARSLIST.ORG Subject: [$$ $$] wrap in email templates Hello Everyone! I am having issues with using a auto-generating ticket via email for incidents. I have narrowed down the issue to tickets that multiple lines in the 'details'. It seems as if any tickets that have multiple lines in 'details' wrapped with [$$ text $$] is not accepted by remedy for creating the ticket via email. However, details that are simple single line do seem to be generating. Below is an example of what works and what doesn't. I have tried with $$] on next line and last line in the template of the email. <DOES NOT WORK> ... Details !1000000151!: [$$Event Name: A Service Incident has been reported URL: https:// Event originator: servername Event Severity: 3 Event received: whatever date Event description: This event will be sent any time a service incident is reported. A service incident is generated when it is determined that a serviceable event has occurred based upon analysis of system-initiated events. User Action: Refer to the Recommended Action under the event details section.$$] <DOES WORK> ... Details !1000000151!: Event Name: A Service Incident has been reported (Type 4). Any assistance would be appreciated. If you require more details, just ask away. Ibrar Bajwa Remedy Analyst Brookfield Corporate Operations Technology Services 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 T 416.649.8249, F 416.649.8245 ibrar.ba...@brookfield.com View important disclosures and information about our e-mail policies http://www.brookfield.com/emaildisclaimer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
