Are these new fields that were added to the external data store after you first setup the exchange? If so, remedy does not know these exist. You need to run an executable from the server in order to update remedy with these fields. Check the documentation for rlohelper.exe There may be different executables for SQL and Oracle databases. I created a bat file on my server for this with prompts for database name, login, table, etc.
James _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
