The Auto Assignment Feature would again work based on whether that has been activated or not.
Generally it works based on the PCAT and OPCATS you have under the classification tab. yes I am talking about the HPD:HelpDesk On Tue, Jan 3, 2012 at 1:01 PM, Tauf Chowdhury <taufc...@gmail.com> wrote: > ** Do you have an auto assignment configured based on some criteria on the > incident? I'm assuming you're talking about submitting through HPD:HelpDesk > and not the interface form right? > > You should try configuring auto assignment > > On Tue, Jan 3, 2012 at 7:50 AM, Ramy S. Ayoub <ramyay...@gmail.com> wrote: > >> ** **** >> On submit new ticket or modify if we didn't set the assigne will remain >> empty as well. >> >> On Tuesday, January 3, 2012, Tauf Chowdhury <taufc...@gmail.com> wrote: >> > ** You need to expand on where/what/why/how this happening. >> >> > >> > On Tue, Jan 3, 2012 at 6:26 AM, Ramy S. Ayoub <ramyay...@gmail.com> >> wrote: >> >> >> >> ** Dears >> >> >> >> I have issue with assignment load balancing , the issue exactly >> assigne field usually not detect the value and empty >> >> >> >> Ars 7x >> >> ITSM 7.3 >> >> >> >> >> >> -- >> >> >> >> Ramy Ayoub >> >> Products and Service Delivery >> >> >> >> Business Process Automation >> >> >> >> Vodafone – Egypt >> >> >> >> Phone: +20100441441 >> >> Email: ramy.ay...@vodafone.com >> >> >> >> Smart Village, >> >> >> >> Vodafone-Egypt C2 Building >> >> Cairo/Alex – Desert Road >> >> >> >> KM28, Smart Village >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > >> > >> > -- >> > Tauf Chowdhury >> > >> > >> > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> -- >> >> *Ramy Ayoub* >> Products and Service Delivery >> >> Business Process Automation >> >> Vodafone – Egypt >> >> Phone: +20100441441 >> Email: ramy.ay...@vodafone.com >> >> Smart Village, >> >> Vodafone-Egypt C2 Building >> Cairo/Alex – Desert Road >> >> KM28, Smart Village >> >> >> >> >> >> >> >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > > > -- > *Tauf Chowdhury > > * > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Your's Sincerely Rahul Bose _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
