We will be using an outside product for procurement, so I am testing the
process of adding software and licenses on ARS/ITSM 7.6.4.
Following the instructions in the Asset Management User guide, I have created
Application CIs and related them to users, and created a software contract and
license certificates, and I have used the 'Search for Existing Record to
Relate' function on the 'Software Assets' tab of the license certificates to
relate the software CIs ("Application" CI type). But this does not change the
deployment numbers on the certificate.
When I run the license engine job (does a full check on all CIs for this
company), it removes this relationship and states that the CIs have no
certificates.
What do I need to match to have the license engine link the Application CIs to
the certificates?
Certificates
Company: PQ-GIO
Status: Executed
License Type: Per copy
Related to Product Category:
Manufacturer: Intuit, Inc.
Product Name: QuickBooks
Market Version: 12.0
Cat 1: Software
Cat 2: Application
Cat 3: Third Party
Application CIs
Company: PQ-GIO
Status: Deployed
Product Categorization -
Tier 1: Software
Tier 2: Application
Tier 3: Third Party
Product Name: QuickBooks
Model/Version: Pro / 12.0
Manufacturer: Intuit, Inc.
Financials - Cost Entries: License Certificate listed, Association Type
"Secondary", with the correct LC#
Note that when I didn't have the market version set, I couldn't put in the
related product categorization on the certificate, the most I could get was the
Manufacturer and the Product Name. When this was all that was set, the License
Engine run would say either the CIs had no certificates or that they had
multiple (some of each), with no rhyme or reason that I could discern for which
it picked.
Any idea what I am missing here?
Is there anything that documents that basic steps and requirements to manually
enter a new piece of software and a license for it?
Kelly Logan, Sr. Systems Administrator (Remedy), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346
USA | 734.997.4777
kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com>
www.proquest.com
ProQuest...Start here. 2010 InformationWeek 500 Top Innovator
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