The thing that I would have hoped this addressed but has not: *"BMC Software will only develop new hot fixes for problems of high technical impact or business exposure for the customer. The degree of impact and exposure and the consequent activities will be determined at BMC discretion, with customer input."*
Too many times the solution to issues I perceive as critical has been to upgrade to the latest patch/version (which is not a possibility). A poll on the issues (like a +1 from registered users) from the community (not the number of issues) would be ideal. All in all I think the new method of retiring support is better than the old way because it gives a more predictable maintenance/upgrade path for users of BMC products. It helps for those that are in the business of planning and budgeting, which I think applies to most every company and organization, though there seem to be some exceptions (those entities that are allowed to run unlimited deficits). Axton Grams On Wed, Jan 4, 2012 at 2:30 PM, Rick Cook <remedyr...@gmail.com> wrote: > ** > > I did notice it when it was announced, Dave. Like most, I just had both > bigger fish to fry and far more important things on my BMC wish list. Like > a more enhanced focus on QA, for instance. > > Rick > On Jan 4, 2012 3:19 PM, "Easter, David" <david_eas...@bmc.com> wrote: > >> ** >> >> Since there’ve been no comments/questions about it, I expect that most >> have not. **** >> >> ** ** >> >> I put together a quick blog posting on it to raise awareness… check it >> out here:**** >> >> ** ** >> >> >> https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/blog/2012/01/04/did-you-notice-the-new-time-based-support-policy >> **** >> >> ** ** >> >> -David J. Easter**** >> >> Manager of Product Management, Remedy Platform**** >> >> BMC Software, Inc.**** >> >> **** >> >> The opinions, statements, and/or suggested courses of action expressed in >> this E-mail do not necessarily reflect those of BMC Software, Inc. My >> voluntary participation in this forum is not intended to convey a role as a >> spokesperson, liaison or public relations representative for BMC Software, >> Inc.**** >> >> ** ** >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
