ITSM 7.6
I am adding the 'SLM Status' field to the Overview Console so that we can see this just like it is on the Incident Management Console. It is showing the SLM data for the Incidents correctly. However, when you try to sort the table by that column you get this error: ARERR [311] Error:ARGetListEntryWithFields - Field ID is not related to this form (ARERR 311) I found some discussions on this. One suggestion workaround was to change the chunk size on the table field of the console to 0 (instead of 200 that it was on). After changing this setting, I can sort using the Windows User Tool but still get the error from the Mid-Tier. I have tried flushing the MT cache, restarting Apache, deleting browser temp files and I still get the error in the Mid Tier client (which is what 95% of our users use now.) Has anybody else ever been successful in adding a new custom column to the Overview Console and getting it to sort by those values without error? If so what's the trick? Since the chunk setting does work on the WUT, I wonder if the chunk setting affects the MidTier or if there is another setting for that. As background: To get to this point I added the field to the SHR:ARDBC_OverviewConsole and SHR:ARDBC_OverviewConsole Template forms, created the new column on the SHR:OverviewConsole form table. Mapped the field IDs in the SHR:ARDBCFields form to the field ID on MAINHELPDESK and mapped the selection values in the SHR:ARDBCEnumLookup form. Anything I missed? Thanks, Ken. ******************************************************************* This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
