The form you are looking for is AR System Email Templates. I just created one record for the header and a second for the footer, with html attachments on each record.
Once those records exist, you can go into AR System Email Mailbox Configuration and open up your outgoing email mailbox, then on the Advanced Configuration tab set the default templates you plan to use. Otherwise, it can be done on Notify actions in your workflow and whatnot. Thanks, Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, February 09, 2012 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Incident Notification 7.6.04 - RESOLVED-Almost Kool; I thought as much about the HTML use and will probably do exactly those same kinds of things. Excellent suggestion, but I don't see where to attach the headers and footers unless you just put that HTML code into the message, as well. Shouldn't they really be assigned within the filters, like for example: NTE:NTS:Email_200_Customer-NT ? Thanks Shawn; R -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, February 09, 2012 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Incident Notification 7.6.04 Ray, Yes, it's just a matter of making an html file for the header and one for the footer, then start using HTML within the body of the messages. For example, I've created a standard footer that provides contact information for our service desk at the bottom of every email that goes out from Remedy, and since I use HTML formatting I also set the notifications to put various things in bold, e.g. in the email message something like: <b>Summary</b>: #Summary# <b>Notes</b>: #Detailed Description# Another cool thing you can do is create hyperlinks, which I used to help users do approvals via email rather than logging in to Approval Central. Thanks, Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, February 09, 2012 2:59 PM To: arslist@ARSLIST.ORG Subject: ITSM Incident Notification 7.6.04 Hello Listers; Has anyone used the AR System Email Templates in concert with the ITSM Incident out-of-the-box notifications functionality? Is there a way to utilize headers, content and footers HTML templates from within the standard user notofications? Thanks ya'll; R ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
