Hi forum I have 3 fairly major issues in SLM, and I am hoping you can help. I thought about logging 3 discussions but I thought I would start withon, and then split if need be.
Remedy version: 7.6.04 SP2 Platform: Windows 2008 R2 64bit DB: SQL Server 2008 R2 64bit 1. I have some SVTs that are set to disabled and then deleted from SLM console, but they keep attaching to new incidents. they were imported previously and had index problems when trying to modify them in any way at all (classic 302 error). These SVTs were imported and have caused all manor of problems every since. I would love to Kill them with a control+D in the SLM tables, but I know that will cause hell in the hpd:helpdesk form for incidents that reference them, so how can I force them out of the system when they can not be built due to index and unique identifier errors? 2. have a milestone with action to fire an email when incident is logged. it fires when the incident is logged, but then it fires again every one hour.... also, every time it fires twice :-~. The milestone is very simple. I only have email engine running on one server in the server group. Any thoughts on this? It runs literally every hour. I have not tried any other actions yet, so I am not sure if it just fires every time a breach escalation fires (i.e. 25%, 50% which happen to run very hour as it is a 4 hour fi SVT) 3. I have a problem that there is a known defect for). When you add a new Cheers Dan _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
