I have seen this on multiple systems. There are a number of caught exception errors that have come up in 7.6.04. What SP are you on and have you loaded any hotfixes? We have found a number of issues around the notes field for work details. Also, are you using load balancers in front of the mid-tier?
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of BMC Remedy Sent: Tuesday, February 14, 2012 6:23 AM To: arslist@ARSLIST.ORG Subject: Caught exception: Unable to get value of the property 'replace': ** Hi All, OneITSM- Incident module: gives an error message when viewing work info details: "Caught exception: Unable to get value of the property 'replace': object is null or undefined." We are using 7.6 Browser :IE 8 Thanks & Regards Math _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
