You can define as many outgoing mailboxes as you want. The only restriction is only 1 can be set as default
You associate an Incoming and Outgoing mailbox to each other from the "AR System Email Mailbox Configuration" form. Check the Email Engine Guide chapter 2 for setting up mailboxes Fred -----Original message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton Sent: Monday, February 27, 2012 7:34 AM To: arslist@ARSLIST.ORG Subject: Outbound and inbound email boxes. ** Hi, Can somebody confirm that we can only have one outbound mailbox configured on our system? To clarify, we have a number of incoming mailboxes set up on our system, but the only outbound one is AREmail_Out, i.e. the default. The functional limitation is that when a user emails in and a ticket is created, the email response they get comes from the default AREmail_Out. As this mailbox is not set up for inbound email, if a user replies to the response, the ticket doesn't get updated and the email has to be manually assessed and the ticket updated by an operative. Ideally I'd like an outbound mailbox box associated for each inbound mailbox if that is possible, but I don't think it is (easily?) Cheers - Mike _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
