We have a similiar issue in which we experiencing occasionally. We have reported 2 twice but no solution.
Our issue, occurs with non admin users, on create with attachment, the attachment fails to attach. The user has to reattach after the ticket has been created. This is a big issue on our Change form. We were told by support that the form might be corrupted on 2nd support call, but this is occurring across used forms. Initial problem occurred with 6.3p20 on websphere, when we downgrade to IE 6 (at that time ie 7 was newish), it worked; after upgrade to 7.5p4 on webshpere 6.1, occasionally users experience this on ie7 >, we tried removing all the permissions to attachment fields then re-add, that seem work. Now, I have not have any customer report an issue, its has been months, so either they are reattaching or they don't care to report. Oh.. check you ar.conf, ensure cache-mode=0 rather than 1, which support think may have been an issue too. DEE -----Original Message----- From: VARGAS, JESUS EMILIO (JESUS EMILIO) (JESUS EMILIO) <jesus_emilio.var...@alcatel-lucent.com> To: arslist <arslist@ARSLIST.ORG> Sent: Mon, Feb 27, 2012 1:11 pm Subject: Re: Mid tier - failed to add attachment ** Hi The current size for the “cache”folder is 400 Mg, The Hard disk has enough space. (60G) Any other idea? Regards. J. Emilio Vargas From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Lunes, 27 de Febrero de 201211:50 a.m. To: arslist@ARSLIST.ORG Subject: Re: Mid tier - failed toadd attachment Check your ‘cache’folder under the MidTier directory. You may be experiencing a disk fullsituation? From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of VARGAS, JESUS EMILIO (JESUSEMILIO) Sent: Monday, February 27, 2012 10:37 AM To: arslist@ARSLIST.ORG Subject: Mid tier - failed to addattachment ** Hi ARList. We have a recurrently issue when we are trying toattach any kind of file via WEB(Internet Explorer, Firefox, etc..) the message is “failed to add attachment”we did the flush cache, clear the cookies and cache for the web browser butstill the issue, we need to restart the tomcat services in order do aworkaround because after few days the issue go back. We are using: ARS 7.5 patch 006 Mid Tier 7.5 patch 006 Any one knows how to fix this issue? Thanks in advance. J. Emilio Vargas _attend WWRUG12 www.wwrug.com ARSlist: "Where theAnswers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"__attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
