Yup... List of things already done.. 1) Cache cleared on local browsers 2) Compared browsers Advanced Settings 3) Compared other browser settings (pop ups, security, etc.) 4) Checked the PC’s Event Viewer for any possible errors and found none.
Everything seems to check out.. Joe From: LJ LongWing Sent: Tuesday, March 06, 2012 12:34 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Joe, I’m assuming that you have done a cache clear and such on the affected machines and no difference? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 06, 2012 10:10 AM To: arslist@ARSLIST.ORG Subject: Strange behavior - Mid Tier related.. ** We are on ARS 7.6.03 (Mid-Tier of the same version) and basically an all round windows shop.. The IE versions on our clients is 7.0.5730.13. This happens on only a few of our clients and we haven’t able to isolate the difference that may be causing this problem. Strictly speaking, all of our clients are supposed to be identical in terms of versions, settings etc. There shouldn’t really be a difference on any of them. However on some of the clients, when the user double clicks on an entry from the Overview Console, the new window opens only for a brief fraction of a second and shuts down. There is no error or warning on why it shuts itself down – it just does. There is nothing written to the event log. However on the clients that this behavior manifests, if the user holds down the CTRL key and then double clicks the entry, the new window opens and stays open – no problems.. Any of you’ll have experienced this and found a fix for it? Apparently we had opened a ticket with BMC Support, who could not find a fix for this as they were not able to get to the cause of the problem and that ticket was closed unresolved. Joe _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
