Why would the version on which it was created make that much of a difference? Either version, time is saved as EPOCH time – and the meta data contents of the the Escalation within the database as far as the time it was created or modified, should not differ.
My thoughts are along the lines of when the escalation last fired – was the DST already set at that time? If not when the two escalations last ran, one of them may have ran before the DST change occurred, and the other after. Its during the last run that the next run time is already calculated.. That would be my guess as to why they ran at seemingly different times.. Joe From: David Durling Sent: Monday, March 12, 2012 1:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Where does $DATE$ come from? ** Dave, So you’ve had to restart arsystem server to get things back in sync? I had an issue this morning where one escalation (“A”) scheduled for 8:00 went off at 9:00, yet another escalation (“B”) scheduled for 8:05 went off at the correct time. Differences I could think of: escalation A came from workflow originally built on a 6.0 server (and it’s set to run on specific weekdays) , and B was built on our current 7.5 server (and it’s set to run every day). David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Monday, March 12, 2012 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Where does $DATE$ come from? ** Mark, Remember that most of the US changed time yesterday. We have seen some issues with things being off an hour after a time change until we cycle services. That's mostly dealing with escalations. Dave -------------------------------------------------------------------------------- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 12, 2012 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Where does $DATE$ come from? ** Depending on what is used to set it.. Is it an Active Link? Or a Filter/Escalation? In case of an Active Link, the $DATE$ would taken from the client. In case of server side workflow objects, Filters or Escalations, they are set from the AR System application server (not the database application server). Joe From: Brittain, Mark Sent: Monday, March 12, 2012 12:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Where does $DATE$ come from? ** Hi All, Where does the $DATE$ function get the date/time information, the OS server or the database server. This may seem like a strange question but yesterday I had a case where $TIMESTAMP$ was work correctly and diary field entries were correct but the $DATE$ was on hour behind as 3/10/2012 23:00:00 PM. Strangely today, it working correctly as 3/12/2012 00:00:00 AM ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
