This is something that I may be interested in as well as there are increasing number of iPhone and iPad users now that verizon has partnered Apple as well.. In my personal observation at my current work place, literally 2 out of 3 phones are iPhones.. Mobility is the direction this customer soon plans to be moving towards..
Joe From: Pierson, Shawn Sent: Tuesday, November 15, 2011 2:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: BMC's Future on the horizon.. IMHO ** Doug, I hate to put you on the spot, but can you speak to the future of BMC’s usage of Flash? We’ve had some pushback of rolling out SRM to end users because we have been given the directive to get rid of all Flash and everything else that doesn’t work on the iPad. I’m not asking for feedback on that type of decision, but it’s what we’ve been told to do so we have to move in that direction even if it’s just setting a multiple year plan in place. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, November 15, 2011 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Future on the horizon.. IMHO ** Patrick, This does not change the 508 compliance of the app. Flash in this case is used only for decoration of the screen. It does not convey any data. Rounded corners, gradient background color, vertical static text (the static text still reads correctly for the screen readers it just doesn't display vertically on the screen) are not data sharing mechanisms. So, with or without this option turned on, there is no Section 508 (accessibility for individuals with disabilities laws from the US government) issue involved in this situation. You are correct that if there is a portion of the product that is displaying data that is using Flash to do that display and there is no other way to get that data and the Flash component does not interact with screen readers to communicate that information, there is a Section 508 issue. It is just that the use of Flash in this situation does not fall into that category and it is only used for a cosmetic result on the screen. So, no Section 508 involvement either way with this option. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pat Zandi Sent: Monday, November 14, 2011 4:41 PM To: arslist@ARSLIST.ORG Subject: Re: BMC's Future on the horizon.. IMHO ** Does this also make it 508 compliant. Cause flash is an automatic failure? Sent from my iPhone On Nov 14, 2011, at 18:50, "Mueller, Doug" <doug_muel...@bmc.com> wrote: ** Claire, OK, so I should have had the specifics in the first message. And, it is a setting that is buried within config files and not available through a UI screen as I thought. Anyway, it is a config setting for the mid-tier so you need to do this for each mid-tier in your environment. Please find below the details: 1) Open config.properties file under C:\Program Files\BMC Software\ARSystem\midtier\WEB-INF\classes 2) Change arsystem.flash.enable_ui_rendering=false and save changes. 3) Restart Tomcat. The setting in #2 will be set to true in a default deployment. Set to false to not use flash for the three capabilities (rounded corners, gradient colors, and vertical text). It will change the UI display and you have to choose whether it is a problem or not. Again, this is only if you have an environment that is IE9 and FlashPlayer 10.3. This will turn off these features for any IE environment – no other browser is affected or controlled by this setting. But, it will be to all versions of IE and not just IE9 so you will lose these three capabilities across IE versions. I hope this gives you what you need. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, November 14, 2011 2:56 PM To: arslist@ARSLIST.ORG Subject: Re: BMC's Future on the horizon.. IMHO ** Where do I go to turn this off? 5) Go to the System config settings and set the option that turns off the use of Flash for these three capabilities – you will not get rounded corners, vertical text, or gradient colors but you will not loose any other functionality or capability within the system. It is a cosmetic affect -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, November 11, 2011 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: BMC's Future on the horizon.. IMHO And of course you're making the assumption we have control over the items in your workaround. Quite often we don't. ----- Original Message ----- From: "Doug Mueller" <doug_muel...@bmc.com> To: arslist@ARSLIST.ORG Sent: Friday, November 11, 2011 1:53:35 PM Subject: Re: BMC's Future on the horizon.. IMHO ** Everyone, What Chris describes here is a new discovery that is unique to IE9 where something has changed in the IE implementation. As part of the model that BMC uses for the AR System, we support the specified versions of products "or later". In this case, IE9 was not available when the current version was released (7.6.04 was released in January 2011 and IE9 in March 2011). The product is fully functional with IE9. However, we have discovered an interaction issue that causes a performance problem with IE9. We are working with both Microsoft and Adobe on this issue to see if can be resolved. In addition, some redesign of the approach has mostly eliminated the problem from the next major release (but that strategy cannot be backported to the current release). So, enough of the overall philosophy, let's look at this situation. There are a number of UI features that we added in recent releases. Some of them were not supported on specific browsers so we had to find alternatives for supporting the capability. Specifically, there are three features: rounded corners, gradient colors, and vertical text. These three capabilities could not be supported in IE natively because the capability was not present. To allow these capabilities, we incorporated the use of Flash for IE. All of the other browsers – Safari, Firefox, and even the other used but unsupported browsers like Chrome – have the necessary support. So, the workaround was used only for IE environments. Everything works fine for IE6, IE7, and IE8 but with IE9, something has changed so that there is now a performance cost for the workaround. This is what we are working to find out what the issue is with the other vendors. Now, there are several options: 1) The performance issues is not really affecting you so do nothing 2) Use a browser other than IE 3) Use a version of IE before IE9 (for example, use IE8) 4) Use FlashPlayer 10.2 or earlier (the problem has been isolated to the combination of IE9 using FlashPlayer 10.3, or later unless a fix is added later) 5) Go to the System config settings and set the option that turns off the use of Flash for these three capabilities – you will not get rounded corners, vertical text, or gradient colors but you will not loose any other functionality or capability within the system. It is a cosmetic affect So, in summary…. This may affect you ONLY IF you n Run IE9 as your browser n Use FlashPlayer 10.3 or later n Leave the system config setting to use Flash for these features turned on (the default) Otherwise, this issue does not have any affect on your system. And, it will affect only users that have this combination as their client – other users on the same system without this combination will not be affected. There are several options (which may or may not be possible in your environment) to eliminate the problem immediately. BMC is continuing to work with the vendors on this problem to see we can find out why the problem suddenly showed up with this combination of technology and to see if we can eliminate the issue from future releases with alternate designs or approaches. I hope this explanation has been helpful both for this specific issue and to show a case in action of the "or later" support strategy. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, November 09, 2011 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Future on the horizon.. IMHO ** We can hope; the dialog performance problems that we have been experiencing on production with ITSM 7.6.04.01 Incidents in IE9 have now been tracked down specifically to flash, and confirmed in my testing. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Wednesday, November 09, 2011 12:03 PM To: arslist@ARSLIST.ORG Subject: BMC's Future on the horizon.. IMHO ** http://www.zdnet.com/blog/networking/flash-is-dead-long-live-html5/1633?tag=nl.e539 BMC's Future.. -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
