Assuming that this may be the issue, your OS updates will be available with the OS vendor. For e.g. Microsoft updates are done using the web update feature built within the OS, called Windows Update. Similarly other operating systems would have their own methods for updating security and bug fixes.
Joe From: Cen, Jianqi Sent: Tuesday, March 20, 2012 10:22 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Day light saving time ** Thank you Joe. How do I update the OS. Jianqi Cen -------------------------------------------------------------------------------- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: March 19, 2012 04:00 PM To: arslist@ARSLIST.ORG Subject: Re: Day light saving time Jianqi, I cant claim to be an expert on issues related to timezones and DST conventions, but I may have a theory for your issue. Some time ago I recall, there was an universal adjustment to the switch.. If I recall right, the day on which the time changes were changed. To reflect this in the digital world, OS updates were required. I’m guessing, one of your two clients (the one that shows it incorrectly) does not have that update.. Joe From: Cen, Jianqi Sent: Monday, March 19, 2012 3:42 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Day light saving time ** Hi: A user believes there is a bug related to daylight time saving in software. I can reproduce it. Steps: 1). If I have locale->TimeZone sets to blank, and creates an incident, its "Create Date" is 2012-03-19 01:55:06 PM. 2). However, when I change the TimeZone to GMT-5:00 (EST) America/New_York, "Create Date" of the same incident becomes 2012-03-19 12:55:06 PM. There is one hour defference. My time zone is GMT-5:00 (EST) US & Canada. These two time zones are GMT-5:00. Do you know why these two GMT-5:00 setting shows one hour defference for the same incident. This happens to incidents created between new day light saving time (second week of March) and old day light saving time (first week of April). Thanks Jianqi Cen _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
