Sounds like the request is going to a different server. Has the db been restored from a different environment?
Are you using any form of AREA? Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: 21 March 2012 22:06 To: arslist@ARSLIST.ORG Subject: help: srm add to cart gets 623 authentication error ** ENV:: solaris: 10, oracle on server, ars 7.5 midtier 7.6, itsm 7.6.03 or so.. We have been working like crazy with this issue all day.. we have reset the password for application service, midtier service, slm module, We have cleared 1million pounds of cache, too bad it is not in my car.. you can login, you can go to SRM but if you add to cart, or submit with data.. Wham.. 623 slaps you down. We have no idea what happened.. Throw me a BONE -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
