I think the expected date can also be filled out by SRM if the request originates from there. Another thing you could do (I've never done it) is to have a milestone and action kick off at like 1 min after the SLT attaches to update $timestamp$.
Sent from my iPhone On Mar 22, 2012, at 6:10 PM, "Hocks, Mike (DOT)" <mike.ho...@state.mn.us> wrote: > Hey good to know, thanks a lot Joe! Looks like I will have to switch gears > from finding it in the config somewhere to customizations > > Thanks again! > -Mike > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza > Sent: Thursday, March 22, 2012 5:06 PM > To: arslist@ARSLIST.ORG > Subject: Re: Incident Mgmt Target Date Question > > I think it’s a good idea - afterall a target date as well as the SLA/OLA date > is one and the same thing - the anticipated customer expectation of > resolution or response.. > > You would however have to customize workflow to set it if you want to by > picking it up from the SLM data. I do not think there is an OTB function that > could do that for you.. > > Joe > > -----Original Message----- > From: Mike Hocks > Sent: Thursday, March 22, 2012 5:48 PM Newsgroups: > public.remedy.arsystem.general > To: arslist@ARSLIST.ORG > Subject: Incident Mgmt Target Date Question > > Our environment is Remedy ITSM 7.6.04 > I am wondering how the Target Date on an Incident Request can be > automatically set based on our service target/SLAs/OLAs definition in SLM? > I am going through the SLM configuration process and I am not seeing where I > can configure this? > Thoughts? > Thanks, > -Mike > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
