Ann, I am intending to get some people running via the mid-tier, at least for the 7.5 change applications (no mid-tier available for our v7 incident system). It will possibly help for some people, but as most are using both applications regularly, it won't help most - but it will help in some diagnosis.
The date/time conversion into text/diary fields is across the board in both incident and change systems, and I've replicated it with a single form and a push fields (pushes a date/time on the form to a diary field). Regards Dave On 28 March 2012 14:26, Ann Ctl <a...@ctl.gb.com> wrote: > Are the clients time zones all set to gmt? > > Are you running through mid tier? > > The push fields is it a filter or active link? > > Thanks > > Ann > > Sent from my iPhone > > On 28 Mar 2012, at 14:17, Dave Barber <daddy.bar...@gmail.com> wrote: > > > ** All, > > > > We're running 2 primary Remedy systems - a homegrown incident > application (ARS 7.0.1), and a virtually vanilla change management system > (running on 7.5), both on Solaris/Oracle. Both systems are defined as > remaining in GMT year round, to keep them aligned with other business > applications. All clients are 7.5 patch 004, running on XP sp3, in a > "ThinApp" environment (apparently makes any client changes considerably > easier) > > > > Problem #1 - some PCs are showing times in BST - not GMT. Only some. > All running what should be exactly the same client - so two people, > opening the same incident or change - can see a time difference of an hour. > We've reinstalled clients to no avail, potential queries of it being a > domain issue (we've got two distinct AD domains, apparently no problems on > one, problems on the other). Head scratching is all we seem to have left. > > > > Problem #2 - a push fields, taking a date/time field and pushing into a > text field (ie. a diary - this change due at <date/time> was completed by > <whoever>) is pushing through the date/time as text with BST applied. > Exactly the same behaviour in a simple test form has been witnessed on > 7.5, 7.0.1 and a test 7.6.4 server. Looks like a possible issue with the > server side date handling ignoring the server being configured for > year-round running in GMT. > > > > Any suggestions? Think we have some increasingly irate users, and we're > getting nowhere! > > > > Regards > > > > Dave _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
