I once had a recruiter ask me (in response to MARKET consulting rates for qualified, senior folks who can 1) keep you from falling into any number of pitfals, 2) get you out of the ones you already fell into) - whether or not we walked on water. I told him "There are some who think they do, and there are the rest of us who know the truth."
Happy Wednesday! Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304 -----Original message----- From: "richard....@bwc.state.oh.us" richard....@bwc.state.oh.us Date: Mon, 26 Mar 2012 10:55:54 -0400 To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO > You left out the part about walking on water... :) > > From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS> > T.ORG] On Behalf Of Candace > Sent: Monday, March 26, 2012 10:44 AM > To: arslist@ARSLIST.ORG > Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO > > ** > The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have> > a good understanding of, the ITIL framework, and must have experience with> > previous IT Service Management (ITSM) releases (7 preferred). The SR. REME> > DY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation tea> > m on full ITSM implementations and maintain these implementations. This pos> > ition is accountable for development, administration, customization, integr> > ation, architecture, and support of Remedy Action Request System Solutions,> > with a very strong focus on the IT Service Management (ITSM) suite (Incide> > nt Management, Configuration Management, Change Management, and CMDB) and s> > upporting applications and technologies (including Knowledge Management, Se> > rvice Request Management, Web Services, and LDAP integration). This positio> > n is also responsible for system administration of the Bomgar server. > > QUALIFICATIONS: > > * A minimum of 7 years of experience using Remedy systems, development > > of the Remedy Action Request System, Remedy Information Technology Service > > Management Suite applications, Crystal Reports, Crystal Enterprise, and HTM> L > * At least 10 years of experience with hardware, software, and informat> > ion technology support > * Experience with Analytics and report generation > * Must have the ability to provide positive customer service > * Excellent problem solving and technical writing skills > * Good customer presentation and project management skills > * Technical proficiency in advanced relevant technologies desired (BMC > > Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and AP> > I programming; SQL Server; Oracle; UNIX; and other programming languages su> > ch as Java; C++, .NET, etc. > * Must be able to obtain a favorable minimum background investigation (> > MBI) or possess an active security clearance > * Ability to travel, if necessary > > RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: > > * Gathering customer requirements > * Preparing design specifications documentation > * Application development > * Ongoing technical support and system maintenance > * Responding to user requests for data extraction, custom or ad-hoc dat> > abase reporting, or enhancements to system > * Providing end-user training, and system account administration and ma> > intenance > * Designing, developing, and deploying Remedy AR System applications an> > d technology systems > * Maintain and follow a Change Management Plan > * Monitor and tune the performance of servers > * Inform the Service Desk of server fault conditions at time of detecti> > on if end users are affected > * Respond to and resolve server performance problems and outage situati> > ons > * Perform trend analysis for server updates (such as adding memory, inc> > reasing disk space, etc.) > * Perform backups, restore and disaster recovery > * Test disaster recovery and redundant systems > * Perform account management duties > * Maintain operating system software and applications software with upd> > ates and patches. > * Install, maintain BMC Remedy Production, Development, and Hot Backup > > sites functions > * Hardware: 3-server production and 2-server development system in Denv> > er, CO., 3-server backup in Reston, VA., and 4 additional servers for repor> > ting and testing > * Create and modify custom code and forms as requested or required > * Perform install/upgrades and module install/upgrades on timetables ag> > reed upon > * Monitor and recommend licensing of all modules > * Act as CMDB administrator > * Maintain custom views for each support group as needed > * Maintain security profiles for different groups > * Active member of the Service Desk CCB (Change Control Board) > * Use Change and Release Management for all changes made to the system > * Follow all documented Change and Release management procedures > * Maintain a development environment for testing approved changes > * Coordinate all releases with customers > * Build or aid in building training materials related to Remedy > * Build Reports > * Reconfigure system to meet changing business and reporting requiremen> > ts > * Create process flows for Remedy that promote the Service Desk's proce> > sses > * Ensure backups are created and tested > * Respond to requests for enhancements and modifications of all modules > * Work with the Service Desk on specific Incident Management needs > * Work with customers on specific Change Management needs and other Rem> > edy projects > * Perform Bomgar Administrative functions > * Create and modify custom front ends as requested or required > * Perform Bomgar updates > * Monitor and recommend licensing > * Use Change and Release Management for all changes made to the system > * Coordinate all releases with customers > * Build or aid in building training materials related to Bomgar > * Build Reports > * Ensure backups are done at least once a day > * Ensure Continuation of Operations Plan (COOP) is in place and test> > ed > * MS SQL for Service Desk Ticketing System and other database driven> > applications > * Monitor performance and stability of databases > * Create and execute custom SQL code to maintain data accuracy > * Ensure backup and restore plans are implemented and documented > * Administer Service Desk Survey Tool > * Create and maintain surveys as needed (within capabilities of tool> ) > CERTIFICATIONS: > > * BMC ITSM V7 Foundation and Core certification preferred > * ITIL Foundations certification preferred > * MCSE desired > * HDI certification a plus > * Other information technology certifications a plus > EDUCATIONAL REQUIREMENTS: > > * BS Degree in CS or Software Engineering and a minimum of 8 years o> > f related experience or a business degree and 12+ years of related experien> > ce > To apply, go to the URL, complete the online application (required fields a> > t least), and upload your resume. Only online applications will be consider> > ed. > > http://tbe.taleo.net/NA11/ats/careers/requisition.jsp?org=ENGENIUS_CONSUL> > TING_GROUP&cws=1&rid=630 > > enGenius Consulting Group, Inc. is an Equal Employment Opportunity Employer> > M / F / D / V > > > _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Ans> > wers Are"_ > Portions of this message may be confidential under an exemption to Ohio's p> > ublic records law or under a legal privilege. If you have received this mes> > sage in error or due to an unauthorized transmission or interception, pleas> > e delete all copies from your system without disclosing, copying, or transm> > itting this message. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
