Make sure the user ID you use to log into infoview matches the user ID in Remedy and that user in Remedy should have permissions to the data you want to see... such as Incident Management.
On Wed, Mar 28, 2012 at 11:49 AM, Ed Krum <ed.k...@state.mn.us> wrote: > I am a newbie to Analytics for ITSM, but an installation that has been > validated between my BOE administrator and SAP is running reports with no > errors, but also NO DATA! This applies to canned reports and custom > reports. When doing a direct query on the SQL, records appear with a > simple query - show all Incident ID's (for example). When building the > same query in Web Intelligence, by dragging Incident ID into the query > window... the report runs without error, but also the message "No Data to > Retreive". The Universe is appropriately pointed (but I am also submitting > a separate post on that one...). What am I missing? > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > -- *Tauf Chowdhury * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
