In reading the info on the site, it looks like Ebay uses BMC products
to run it's auction site? Is that true, and if so, what does it use?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders
Sent: Wednesday, March 28, 2012 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web Services for Integration

**
http://www.javasystemsolutions.com/jss/xmlgateway

David Sanders
Solution Architect
Enterprise Service Suite @ Work / e-ServiceSuite

tel +44 1494 468980
mobile +44 7710 377761
email 
david.sand...@westoverconsulting.co.uk<mailto:david.sand...@westoverconsulting.co.uk>

web      
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            http://www.e-servicesuite.co.uk<http://www.e-servicesuite.co.uk/>


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ITIL - SaaS - On Premise



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: 28 March 2012 19:16
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Web Services for Integration

**
Axton,

Since you used xmlgateway almost like a proper noun, is there a specific 
product or solution you are referring to when you referred to xmlgateway?

Joe

From: Axton<mailto:axton.gr...@gmail.com>
Sent: Wednesday, March 28, 2012 12:54 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Web Services for Integration

**

You probably want to consider what is going to happen when things aren't 
working and what you can account for.  Message queue syatems handle most of 
these issues about as gracefully as anything.  I've looked at xmlgateway for 
that reason in the past.  You also need to make sure that the midtier's web 
service implementation is capable of handling the xml documents sent to the 
midtier.  Xmlgateway can address shortcomings in this area as well.
On Mar 28, 2012 11:36 AM, "John Sundberg" 
<john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com>> wrote:
**

Sean,

An intermediate form would be a better strategy -- lots of "real life" things 
happen when you go over the web. (ServiceNow slow, ServiceNow down, ServiceNow 
upgrading) - those are 3 simple examples...

And -- that happens to all programs -- not just ServiceNow...

In addition -- RARELY do fields map 1 to 1 very nicely -- and they will change 
overtime anyway - so an intermediate strategy would be better...

Now -- the best option (IMHO) -- use Kinetic Task -- it is the intermediate 
strategy - but is done in a configuration approach -- avoiding additional 
customization in your ARS...


In addition - Kinetic Task is just as comfortable with REST APIs as Web 
Services... this may become important to you as you interact with ServiceNow 
(or any of the modern SAAS solutions).


-John

On Wed, Mar 28, 2012 at 10:53 AM, Sean O'Sullivan 
<sean.osulli...@prudential.com<mailto:sean.osulli...@prudential.com>> wrote:
Hello Everyone,

We're integrating our home grown Problem Management/Helpdesk application with 
an external  Helpdesk application (Service Now),  We're planning to use Web 
Services for the first time with our Remedy app.

My question is around how folks are using Web Services.   For creating new 
tickets in Remedy, Is it better to create a web service directly against the 
helpdesk schema, or is it better to create an intermediate schema where the 
data gets dropped off and then use workflow to validate and move it over to the 
main schema?  It seems that having an intermediate schema is safer...but the 
downside is we might not get a ticket number back immediately.

I'm sure others have set up integrations with web services.  So I thought I 
would ask how others have done this and what challenges have you faced?  What 
does your integration look like?

Thanks for any advice you can provide.

Sean O'Sullivan
Prudential Financial

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John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."
WWRUG10 Best Customer Service/Support Award
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