Turn on Server Statistics. This will provide data on the number of fixed and floating in use when a record is created.
Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Wednesday, March 28, 2012 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: License Usage Report Thank you David for your reply. At this juncture, what can I do at my end to understand the stats on my current server which is AR Server 7.0.1. Is there any alternate way to understand the true license usage, etc since License Usage Form is not there. On Mar 28, 12:45 pm, "Easter, David" <david_eas...@bmc.com> wrote: > > one floating licenses is equivalent to 2.5-3 floating licenses > > Sorry - that should say "one floating license is equivalent to 2.5-3 fixed > licenses". > > -David J. Easter > Manager of Product Management, Remedy Platform BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Easter, David > Sent: Wednesday, March 28, 2012 12:41 PM > To: arsl...@arslist.org > Subject: Re: License Usage Report > > The License Usage Report was introduced in AR System 7.1.00 - which is one > reason why you may be having difficulties finding it. The License Usage > report in 7.1.00 and later doesn't use a form anyway - it uses a log file > kept on the server. > > The ratio of fixed to floating varies depending on the environment, but > typically it is expected that one floating licenses is equivalent to 2.5-3 > floating licenses (based on 3 work shifts of 8-9 hours each in a 24 hour > environment). > > Licenses are described in the Concepts and Configuration Guides. > > A single AR System user licenses can serve as the pre-requisite for multiple > application user licenses _if used by the same person_. So if you have 10 > Change User and 10 Help Desk User licenses *and* 10 human beings using both > at the same time, you'd need 10 AR System User licenses. If you have 10 > Change Users and 10 *different* Help Desk Users (i.e. 10 different human > beings), then you'd need 20 AR System User licenses since you have 20 human > beings that may be logged in at any given time. > > -David J. Easter > Manager of Product Management, Remedy Platform BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Raj > Sent: Wednesday, March 28, 2012 12:34 PM > To: arsl...@arslist.org > Subject: License Usage Report > > Hello, > I am trying to generate license usage report on our server but I do > not see the license usage form. > I have couple of question on the same: > 1. How to generate license usage report(environment information > below)? > 2. How to understand how many licenses (fixed/floating) we actually > need? > Is there a specific ratio fixed:floating that BMC recommends. > 3. Are there any supporting docs which I can refer to understand > licenses in detail? > 4. How does AR User Fixed, Change User, HelpDesk User Fixed relate to > each other? > If I currently apply/have 10- Change User Fixed and 10 = HelpDesk > User Fixed, does that mean I need to apply 10+10=20 AR User Fixed > Licenses? > > Here's our environment info: > ---------------------------------------------------- > Server Version : 7.0.01 Patch 001 > Hardware : sun4u > Operating System: SunOS 5.10 > > Database Type : SQL -- Oracle > Database Version : 10.2.0.3.0 - 64bi > ---------------------------------------------------- > > Please advise, > Regards, > Raj > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
