Hi Folks,
Hope someone can help me in this issue. First I want to inform you that we are on a very old release. Our env. is: AR-Server: 7.0.01 patch 2 OS: HP-UX B.11.11 DB: Oracle 10.2.0.5.0 64bit MidTier: Version 7.0.01 Patch 002 200703132023 OS: Windows 2003 Server Now to describe the issue. Since 2 weeks we've got a couple timeout errors in Midtier. After enabling SQL/API logs we have found that the problem should be in one of our applications. But when I try to open the application in BMC Remedy Administrator it says "Application does not exists". If I try to right click on it (to delete it), Remedy Administrator closes automatically. So it seems that I need to remove it on DB level but have not enough knowledge about DB structure. There are all custom applications. No ITSM. I have found the name of the application in table "arcontainer" but I am not sure if I delete the record from there will not destroy the DB consistency. Unfortunately I have no test environment where I can try this. We are only with a production one and need to be very careful in all these changes. Thanks in advance for everyone spending a time for me. Kind Regards, Georgi Paunov Remedy Administration Tel.: +359 675 30200 E-mail: Remedy-Administrator <mailto:remedy-administra...@idealstandard.com> @IdealStandard.com <mailto:n...@idealstandard.com> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
