It seems like "requestfor" and "changeto" might be reserved words in some way
so it replaces what you've done with what it thinks you meant. This is
speculation and I don't really know what I'm talking about. Have you tried
putting the begin/end field delimiters in place?
I believe it would look like this:
!8!: [$$LN Request - IT Access Request For Lastname, FirstName$$]
I have a script that generates our email templates so I have to 'escape' ("\")
the '$' characters something like this:
!8!: [\$\$LN Request - IT Access Request For Lastname, FirstName\$\$]
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Monday, April 02, 2012 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Email parser stripping spaces in any field with no visible logic
**
I am out of ideas, so any help would be greatly appreciated.
I've been trying to understand and find a fix to this for over 2 months now.
And BMC support has been totally useless so far.
(even with the ticket escalated like 3 times)
This is the issue.
We have an email template that is supposed to create a new entry in a form.
Easy enough
BUT, the email parser for some reasons, strip the space from some field, and
not always the same field.
For example:
In the email template being sent, we have
!8!: LN Request - IT Access Request For Lastname, FirstName
But the value saved in the form turns out to be
LN Request - IT Access RequestFor Lastname, FirstName
Stripping the space between Request and For
Same with a selection field.
!536870911!: Does not require a change to production
turns into
Does not require a changeto production (which is not a valid selection
and gives an errors, rejecting the entry.)
The problem is the stripping of the spaces. It doesn't seem to have any logic
associated with when it will strip it.
ARS 7.5 patch 008
SQL 2005 (remote DB)
Win 2003
no OOB.
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