You can build workflow to do that in Remedy. Rick On Apr 4, 2012 12:27 PM, "John Sundberg" <john.sundb...@kineticdata.com> wrote:
> ** OK OK OK …. > > In Kinetic - when you define an attachment field - you get to say what > kind it accepts. > (Pretty cool) > > Somebody should send that as an RFE to BMC for Remedy… > > (That seems like the beginning of a song) > > I sent a… > > an RFE.. > > to BMC… > > for Remedy… > > ooooh yahhhhh > > (drum solo) > > (guitar solo) > > (didgeridoo solo) > > (End) > > > -John > > > > On Wed, Apr 4, 2012 at 10:39 AM, Pierson, Shawn <shawn.pier...@sug.com>wrote: > >> ** >> >> Good morning,**** >> >> ** ** >> >> We’re working on getting full functionality of Remedy on Citrix, but >> we’ve run into some questions that are really outside my area of expertise >> so I thought I’d post this here in case some of you have solved these >> issues before.**** >> >> ** ** >> >> Basically, we have Internet Explorer hosted as a Citrix application so >> that we can use Remedy on virtual PCs as well as non-Windows devices like >> Android tables and iPads. It works perfectly fine for Remedy, but we are >> running into issues when it comes to attachments. For example, if a user >> wants to open a spreadsheet attached to a Change Request, since Excel is >> not currently installed and configured for use on the Citrix server, there >> is no way they can open the file directly from Remedy. We are planning on >> doing the install of common things that are added as attachments, but the >> major issue is that we don’t really have any control over what types of >> files could be attached so we’re looking for best practices.**** >> >> ** ** >> >> Thanks,**** >> >> ** ** >> >> *Shawn Pierson * >> >> Remedy Developer | Southern Union**** >> Private and confidential as detailed >> here<http://www.sug.com/disclaimers/default.htm#Mail>. >> If you cannot access hyperlink, please e-mail sender. >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > > *John Sundberg* > Kinetic Data, Inc. > "Your Business. Your Process." > *WWRUG10 Best Customer Service/Support Award* > *WWRUG09 Innovator of the Year Award* > * > * > 651-556-0930 I john.sundb...@kineticdata.com > www.kineticdata.com I community.kineticdata.com > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
