This is what I did. The Approve and Reject buttons call a defined script on the web server (cgi-bin/Do_Approval.pl). That script does a web service call passing in the user and the Approve/Reject value. The script then displays a page of "Your Approval/Rejection has been processed".
If you have single sign on for your midtier you could alternately call a Display Only form passing in the Approve/Reject (i.e. http://WEB_SERVER/arsys/forms/ARS_SERVER/FORM_NAME?F536870928=ID&F536870927=Approve) Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, April 12, 2012 9:08 AM To: arslist@ARSLIST.ORG Subject: HTML Email Reply-All ** Good Morning, Currently I have a plain text email that is sent to an end user asked for approval to perform some work. "If" the end user does a reply all and puts approved in the body of the email, when it is received, a set of workflow is executed. This is a bit weak because it relies on the end user doing exactly what is needed. What I would like to do is send a HTML formatted email containing 2 buttons. "Approved" and "Rejected". When the button is pressed, the reply all email is opened and the right information is populated in to the body of the email. This way all the end user has to do is press "Approved" and then press send. If anyone has done something like this, I would appreciate hearing how you did it. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
