Sent via BlackBerry by AT&T -----Original Message----- From: Ty Smith <tsm...@psgi.net> Sender: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> Date: Thu, 19 Apr 2012 16:45:00 To: <arslist@ARSLIST.ORG> Reply-To: arslist@ARSLIST.ORG Subject: Remedy Administrator
Fortune 100 company with HQ's in Memphis, TN seeks a Remedy Administrator that would also have some development expertise. For details please forward your resume. Job Details: • Remedy Administrator • Memphis, TN • (4) month CFH • Start Date: 4/16/12 • End Date: 8/16/12 • Hrs: Mon-Fri 8:00am-5:00pm • Hiring manager will review resumes and do FTF interviews • Provides maintenance and overall support of the BMC Remedy Action Request System and the ITSM 7.x suite of applications, with a focus on development as well as general administrative functions. Applications include Incident Management, Responsibilities • Diagnoses, operates, administers, configures and maintains the Remedy Trouble-Ticket system • Accountable for administration of Remedy Action Request System solutions including requirements gathering, technical assessments, technical support and training • Works across teams to ensure the highest level platform performance, availability and disaster recovery • Schedules, tests and deploys regular patches to multiple environments • Works closely with the business analyst and development group to assist in the appropriate extension, integration or development of the platform • Develops, publishes and maintains statistical, management and custom reports Competencies • Commitment • Customer Orientation/Positive Impact • Results Orientation/Sense of Urgency • Change Mastery • Relationship Building/Sensitivity • Problem Solving and Decision Making • Initiative Knowledge, Skills, and Abilities • Candidates need to have Remedy 7.x experience, min of 2 years, he would prefer 4 years. • Technical proficiency in relevant operating systems, applications, programming languages and technologies (including the BMC Remedy Action Request System, Mid-Tier, ITSM Suite components and ITBM) • Good customer presentation and project management skills (including good listening and customer interaction skills) • Excellent analytical and problem-solving abilities • Effective technical writing and documentation skills • Strong organization and communications skills; must clearly communicate technical issues and resolutions to key stakeholders, both orally as well as in writing • Ability to develop complex reports utilizing BMC’s 7.6 Dashboards reporting tool. Relocation – no formal package available, they would provide a lump sum up to $5K to offset relocation expenses Remedy Team- 8 people • 2 – Administrators • 3 – Problem and Change Analysts • 2 – Reporting Analysts _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
