Not sure the solution for the specific  issue but  though not a preferred 
method  you could use the work around of active link setfields with an SQL .

On Thursday, April 26, 2012 1:53:52 PM UTC-5, John Atherly wrote:
>
> ** 
> First off yes I still have a small group of users that are still on 6.3   
>   
>
> I have been asked to look at an issue were users are not getting the list 
> menu after they type in a name on a form 
>
> I have a form call let say Phone Numbers and on this form is a character 
> field in which they can type in a partial name and then an active link fire 
> to set it to all Caps.   Then the same active link takes the value in caps 
> and does a look up to the SHR:People form to find LIKE matching Full Name 
> and returns the needed information. 
>
> I have three environment  Dev QA and Production.   If I try it, it works 
> on all three servers  but if a standard user tries it, it only works on Dev 
> and QA.  In the log file I can see it changing to caps and doing the look 
> up but if no match is found it set the field to NULL.  If the standard user 
> just types in any letter found in their Full Name it will only return their 
> record.  So I think it is working it's just that they can not see others 
> SHR:People records.    They have view access to the form and read access to 
> Full Name. 
>
> I have removed all the workflow and replaced it with a new copy from QA 
>
> Both server have submitter lock on 
>
> Is there any other server setting that I can not think of since I think 
> this is a permission issue on the server level. 
>
>
>
> Working in 6.3 Admin I really did miss the function of Dev Studio. 
>
> _____________________________________________________________________________________
>  
> *
> John Atherly*  |  * APC by Schneider Electric **  |  Information, Process 
> & Organization (IPO)*  |   *Remedy Administrator / Developer* *
> Phone:* +305-266-5005 ext. 237  |   *
> Email:* *john.athe...@apcc.com* <+john.athe...@apcc.com>  |   
> *Site:**www.apc.com/
> * <http://www.apc.com/>  |   *Address:* 703 Waterford Way, Suit 850, 
> Miami, FL 33126 USA 
> *** Please consider the environment before printing this e-mail 
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


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