I think I found the answer:
The Automatic tab on the Task Template form appears only if the task template that you are defining is for an Automatic task. Thanks! Lisa ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Friday, April 27, 2012 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: SRM and Puppet ** Reading from the TMS Admin 7600.pdf document it says: You should define all the content you need to create an automatic task on the Automatic tab of the Task Template form. There is no Automatic Tab on the Task Template form. We have 7.6.04 SP2. Is it somewhere else now? Thanks! Lisa ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, April 25, 2012 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: SRM and Puppet ** I believe the document you want to look at is BMC Remedy IT Service Management Configuration Guide. In it look for the section on the Command Automation Interface. I haven't worked with Puppet so I am not sure how you call things with it, but that document should help you get a better understanding of what steps would be needed. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, April 25, 2012 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: SRM and Puppet ** Thanks Shawn, Is there a document specifically about Task Management. I can't find anything about the Launch Command feature of this... Thanks! Lisa ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, April 25, 2012 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: SRM and Puppet ** If you look into Task Management, there are automated tasks that you can build that should help you with some of that. You would still have to do some level of customization of ITSM (especially if you want to pass data entered via SRM to the Task itself) but it should be doable. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, April 25, 2012 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: SRM and Puppet ** Let me give some more details: We are a completely custom shop right now (ARS 7.6.04 SP2) We have a goal of researching the possibility of automating functions of our Operations and Server teams (ie. creating VM's, etc) So we installed the ITSM Stack on a test server and have been playing with SRM, CM, and Work Orders, etc. (not really focusing on Automation yet) and we have not done anything with CMDB yet. The boss wants a simulation of what automation would look like for a presentation. He'd like to use Puppet (which I think is very much like Blade Logic). Luckily, there are others that are working on the Puppet part (so I don't need to worry about that end of it). All I need to do is launch something to start a process in Puppet. One of the tests that was suggested was using one of the PUPPET capabilities to use the 'message of the day' module that would target Unix servers. They want the SRM process to "drop the message to Puppet" for it to pick up and execute. My MAIN question (which I meant to ask before) is: Can "dropping the message to Puppet" be done with simply SRM and a CM, or is there more to it than that? Would CMDB and Orchestrator have to be involved? I'm not sure that SRM and CM is all that needs to be involved with this. Thanks! Lisa ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, April 25, 2012 12:09 PM To: arslist@ARSLIST.ORG Subject: SRM and Puppet ** Has anyone used SRM to launch automation tasks using Puppet? 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