We experienced a lot of latency on multiple browsers with SP2 and BMC sent us a custom hotfix that I believe cleaned up some of the mess in the Javascript and CSS on the Midtier to resolve the issue. BMC Support should be able to get a good handle on this because a lot of people have had similar issues.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Wednesday, May 09, 2012 9:02 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6 upgrade from 7.0.03 Patch 9 We are upgrading the ITSM 7.0.03 Patch 9 to 7.6.04. - Upgrade ARServer from 7.1 to 7.6 done -> OK - Upgrade Atrium from 7.1 to 7. done -> OK - Upgrade ITSM from 7.0.03 PAtch 9 to 7.6.04 failed -> KO The logs about upgrade ITSM writing problem with import form Help Desk and other. Here some row of the log. "[ERROR][Fri May 04 18:00:27.036] ImportFileNode- ARImport() for "hpd_deplapp. def" returned non-zero return code 2 [ERROR][Fri May 04 18:00:27.036] ImportFileNode- 314 : <60900> [ERROR][Fri May 04 18:00:27.036] ImportFileNode- 314 Field does not exist on current form HPD:Help Desk : <60900> [ERROR][Fri May 04 18:00:27.036] ImportFileNode- 314 Field does not exist on current form HPD:Help Desk : <60900> [ERROR][Fri May 04 18:00:27.036] ImportFileNode- 314 FielField does not exist on current form HPD:Help Deskd does not exist on current form HPD:Help Desk : <60900> [ERROR][Fri May 04 18:00:27.036] ImportFileNode- 314 Field does not exist on current form HPD:Help Desk : <60900> [ERROR][Fri May 04 18:00:27.051] ImportFileNode- 552 The SQL database operation failed. 300851100 [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item was not imported HPD:Search-Worklog [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item was not imported HPD:Search-Associations [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item was not imported HPD:Search-Assignment Logs [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item was not imported HPD:IncidentInterface [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item was not imported HPD:CFG_IncidentWatchList [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item was not imported HPD:Help Desk [ERROR][Fri May 04 18:00:27.051] LoadComponent- Definition Import failed for D: \ISAB\Workflow\install\upgrade_from_7.0_to_7.5\systems\hpd\workflow\en\.\. \hpd_deplapp.def (return code 2) [ERROR][Fri May 04 18:08:10.551] ImportFileNode- ARImport() for "HPD% Help_Desk2.def" returned non-zero return code 2 [ERROR][Fri May 04 18:08:10.551] ImportFileNode- 313 Incompatible data types for intended relational operation. [ERROR][Fri May 04 18:08:10.551] ImportFileNode- 312 Incompatible data types for intended arithmetic operation. " The installation finish successly but logging into the BMC Remedy User the incident Management don't work probably cause form HPD:Help Desk nto imported. Anyone done the upgrade to ITSM 7.6 with no problem? What the correct process? Thank's a lot. David _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
