I'm in a similar situation. BMC has put together a matrix comparing the two, but it's not very complete. According to BMC, SCSM isn't something that has been a competitor to the Remedy platform in the past, so they don't have a well put together comparison between the two.
I have put together a much more detailed comparison, and I am going to be sitting in a demo from Microsoft on SCSM next week. Perhaps in two weeks I'll have more information to compare the two. Right now, there are some basic core things missing in SCSM that doesn't have me thrilled to potentially implement it. Some of the major gaps are: - No web interface (other than going through a third party add-on, although their SRM equivalent is SharePoint based.) - No Asset Management (you have to purchase something from a Microsoft partner like Provance.) - Basic configuration tasks are much more difficult (e.g. the ease of setting up an Assignment mapping in Remedy is replaced by something more manual in SCSM which I would compare to setting up an SLA in SLM.) - The product is full of hidden costs, so at least in our organization it's looking like it may potentially be less expensive to keep Remedy and purchase additional licenses rather than implementing SCSM. Microsoft tries to hide lots of expenses hidden into bundles of other products. - SCCM is not a complete overlap with ADDM. The "discovery" portion of SCSM is basically geared around Windows Servers and Clients, and it is not agentless. I'm also not sure that it can do a good job of mapping out relationships like ADDM does. There are several other areas, but most of my initial opinion was based off of SCSM 2008, so I have to wait to see the 2012 demo before I can confidently give a good comparison. On a personal note, I am conflicted because I know Remedy is a better product, but I am also interested in learning other applications so if I got a chance to implement SCSM that could be an interesting challenge. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Henderson, Danielle R. CNTR Sent: Thursday, May 17, 2012 10:38 AM To: arslist@ARSLIST.ORG Subject: System Center 2012 Service Manager question Good Morning everyone, My organization is looking at Microsoft Center 2012 Service Manager to replace Service Desk, Asset Management and ADDM. Can anyone provide info on the differences of the 2 applications? I believe they are looking to use the complete Microsoft solution including Configuration management and Change Management. Danielle R. Henderson L-3 Stratis _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
