That is an interesting article, and you make a good point. HP and IBM have their own ITSM solutions, and HP's Service Manager/Service Request Catalog isn't bad at all. HP appear to have gone through a lot of pain to re-write their ancient solution in Java with a client/server model driven around webservices, and their thick client still works well. I've not looked at IBM's solution but perhaps someone else can provide an overview.
Almost all of those companies have their own SSO solution of a kind, and it would be interesting to see how Oracle view BMC spending millions of dollars trying to re-energise OpenSSO that they themselves killed off. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
