Hi,
I just added a Role to the People-permission-interface, and that was no
problem.
To add a Role to the People-permission-interface under an existing Product
Name, you just submit a ticket into LIC:SYS-License Permission Map:
Permission Group = "Name of my Group"
Permission Group ID = 10123
License Required = None
Product Name = "Incident Mgmt/Service Desk"
Permission Tag Name = $NULL$
System Lock = Yes
View Access = Public
Navigation Tier 1 = Incident
Status = Enabled
Best Regards - Misi, RRR AB, http://rrr.se
> Mark mentions adding existing custom applications to new ITSM environment.
> We will be in the same situation as we continue to replace our older
> system in phases. Some of our apps do not have an ITSM equivalent and
> will
> still be needed.
>
> There was some discussion earlier in May around People Permission Group
> records and syncing to the Group List on User records. I am thinking I
> would like to tap into this for our custom apps. We have always had a bit
> of challenge managing our custom app/form's specific permissions. Part of
> it is maintenance because we can't give it to other teams to manage
> because
> some groups are a bit cryptic and also our Service Desk has no visibility
> into the permissions a user has.
>
> I think it would be great to use the People record as a central place to
> update Permission Groups as well as Support Group memberships for our
> custom applications.
>
> Has anybody added their custom/3rd part apps to the ITSM permission/group
> management model?
>
> Jason
>
> On Wed, May 23, 2012 at 9:45 AM, Mark Lyndle Johnson
> <johnso...@missouri.edu
>> wrote:
>
>> My organization has been running Remedy AR Server for a very long time
>> solely using custom in-house built forms and applications. We're
>> transitioning to ITSM for our main ticketing forms and keeping some of
>> our self-built custom forms. I set up a 7.6.04 SP 2 ITSM server and
>> have migrated our custom applications over (these were mostly built in
>> a AR System 7.1 environment), and I'm having trouble using the ITSM
>> Support Groups to grant rights to our custom apps.
>>
>> In the ITSM People form, if I make a user a member of a Support Group,
>> then if I open that same user's entry in the AR System User form, I
>> see that they have a number listed in their Group List field. If I
>> then go to the AR System Group form and search for a group with a
>> Group Name matching that number, I come across an entry where the Long
>> Group Name field states that it is for the Support Group I just made
>> the user a member of. Then I go to the AR System Roles form, and I
>> see that the Test and Production drop down menus that list AR System
>> groups also contain all of these Group form group name numbers that
>> related to all of our ITSM Support Groups.
>>
>> The problem is that if I select one of these number groups, none of
>> the users in the corresponding ITSM Support Groups are picking up the
>> rights that that role is supposed to grant to them. I double checked
>> that the AR System Application that the role pertains to is in either
>> a Testing or Production state. I dont' understand how to use these
>> numbered groups to allow us to grant Role permissions to ITSM Support
>> Group members. Does anybody have any thoughts on this?
>>
>> Thanks,
>> Mark
>>
>>
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