I had a similar issue in v 7.0. I ended up creating 2 identical milestones with different actions. Not a fix.. but at least a workaround.
Marcelo -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, June 07, 2012 12:20 PM To: arslist@ARSLIST.ORG Subject: Remedy ITSM - SLM Milestones Does anyone know what order the milestones are processed in the SLM module? If a milestone has 3 actions, does it do 1,2,3 or 3,2,1? We have the following: 1) Page to pager (command line run process) 2) Text Message to Cell Phone (email) 3) Email to Exchange email address 2 and 3 work and 1 does not. It works if we do it by itself. Any ideas? Switch order? ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Claire _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
