IN case if these user's receives mail from the system for only approval, then i would put the email address against only one user and put other's email notification as blank.
regards rajesh ===== From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Rick Sharp Sent: 08 June 2012 4:00 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Notifications Create an external (Outlook, Notes, GMail) email group with these 5 as members. Send one email notification to the external group. Each will receive an email. Sent via BlackBerry by AT&T -----Original Message----- From: "Longwing, LJ CTR MDA/IC" <lj.longwing....@mda.mil> Sender: "Action Request System discussion list(ARSList)" < arslist@ARSLIST.ORG> Date: Thu, 7 Jun 2012 15:01:32 To: <arslist@ARSLIST.ORG> Reply-To: arslist@ARSLIST.ORG Subject: Incident Notifications Sorry....I sound like such a nuby, and for that I'm sorry...but I am new to ITSM.....some help please Remedy/ITSM 7.5 Setup: I have 5 users, each with their own login ID's (of course). All 5 users belong to the same group. I want the members of the group to be on the approval list, but I only want a single notification sent out (for approvals at least)...and I want that notification to be sent to a group mailbox. How do I go about setting that up? The config I'm working with at the moment is that all 5 are members. I setup a group approval, but it sends an email to all 5 members. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
