I'm curious how many people wouldn't require a solution to this gap if they were going to use DDM. Wouldn't not accounting for hard deletes be a big risk to data quality post-migration?
Cheers, Mark > *From:* Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi > *Sent:* Tuesday, June 12, 2012 10:38 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: WARNING: 7.6.X DDM AND ITSM**** > > ** ** > > ** This by far is the best answer I have seen in a while (excluding david > ) and how encouraging it is to see someone say, > "We acknowledge" and "we are working on it" and "We thank you for your > feedback".. WOW , Really nice... I am encouraged. > Those 3 things are encouraging.. **** > > On Tue, Jun 12, 2012 at 10:25 AM, Kagan, Ramon <ramon_ka...@bmc.com> > wrote:**** > > ** **** > > HI,**** > > **** > > We acknowledge that hard deletion of records is not something that is > currently designed for with the DDM tool. The general consideration on > this was due to the fact that “soft” deletion is the prolific model > officially designed for in the applications. While hard deletes are > possible, they often require both administrative access as well as taking > the two step process. We have heard from customers (and not all) that they > are conducting hard deletes and we are working to close this gap in a > future release.**** > > **** > > If you are in a situation where you require a solution to this gap, please > contact BMC Customer Support and an interim solution can be provided.**** > > **** > > We thank you for your feedback, it is always appreciated.**** > > **** > * > ------------------------------ > * > > **** > > *Ramon Kagan***** > > BMC Software**** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Goodall, Andrew C > *Sent:* May-03-12 12:26 PM**** > > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: WARNING: 7.6.X DDM AND ITSM**** > > **** > > ** **** > > What makes me laugh is that this is BMC’s official product to primarily > migrate their ITSM customers from previous versions to the latest and > “greatest”.**** > > Yet they don’t cover all the aspects for their own product ITSM.**** > > **** > > Regards,**** > > **** > > *Andrew Goodall***** > > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > <http://www.jcp.com/> > **** > > *From:* Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Guillaume Rheault > *Sent:* Thursday, May 03, 2012 11:10 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: WARNING: 7.6.X DDM AND ITSM**** > > **** > > ** **** > > That's the reason why you need to use RRR|Chive, which is THE tool for > data migration. > DDM is not production ready yet, it's a nice concept but very limited. > With all the money and resources that BMC spent on DDM,they could have just > paid Misi from RRR to make RRR|Chive "prettier", i.e. essentially having a > GUI and colorful reports so management **thinks** it's enterprise ready. > > You know how it is, management needs to see pretty power point slides to > think (when they think) that a tool is enterprise ready. RRR|Chive does not > have that prettiness,thanks God, but get's the work done. It's probably > because Misi focused on the design of the tool that it works, instead of > focusing on sugar-coated prettiness and fluff, which takes the focus away > in developing something that really works. > > Guillaume**** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [ > arslist@ARSLIST.ORG] on behalf of Goodall, Andrew C [ago...@jcp.com] > *Sent:* Thursday, May 03, 2012 11:54 AM > *To:* arslist@ARSLIST.ORG > *Subject:* WARNING: 7.6.X DDM AND ITSM**** > > ** **** > > This is a heads up to anyone planning a 7.6.04 upgrade.**** > > **** > > So we’re using DDM (Delta Data Migration) to migrate data to the new > 7.6.04 environment from our existing 7.5 implementation.**** > > Well DDM is migrator based and it does not keep track of DELETE operations. > **** > > **** > > ITSM workflow will often use DELETE operations on foundation data such as > people permission, support group and functional role removals, product > alias changes, etc…**** > > **** > > So now we have to keep track of all these changes and manually remediate > them. As you can guess in a large enterprise this is substantial.**** > > **** > > Thank you BMC, thank you very much! **** > > **** > > Regards,**** > > **** > > *Andrew Goodall***** > > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > <http://www.jcp.com/> > **** > > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and > any review, dissemination, > distribution or copying of this message including any attachments is > strictly prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > > > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
