Sometimes Remedy doesn't like indecision.... To many "OR". Put the Summary part in front of the ORs. It might help.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson Sent: Monday, June 18, 2012 10:50 AM To: arslist@ARSLIST.ORG Subject: Issues while searching for a ticket in the INCIDENT console ** Hi All, Has anyone faced the below mentioned issue while searching for an incident in the incident console in Remedy - 7.6.03. User is getting the below error when he tries to run the following qualification: xxxx= company name ('Status*' < "Resolved")AND ( ('Priority*' = "Critical" AND ('1000000001' = "xxxxx" OR '1000000001' = " xxxxx " OR '1000000001'= " xxxxx ")) OR ('Priority*' <= "High" AND ('1000000001' = " xxxxx " OR '1000000001' = " xxxxx ")) ) AND ('Summary*' LIKE "%CJ%") [cid:image001.png@01CD49AF.AD79D680] When the above qualification is searched without the value ('Summary*' LIKE "%CJ%") results are displayed. -- Thanks & Regards Sam _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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