Dear Tim,
We raised this to BMC and as per them it is RFE for such specific
customization.
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*Regards,*
*Mahendra Mahalkar
*
On Fri, Jun 15, 2012 at 3:02 PM, Tim Mccue <tim.mc...@gmail.com> wrote:
> **
> All,
>
> To follow up on this post below and for the arabic/hebrew users out there.
> Has anyone been sucessful in configuring SRM to display Services correctly
> using Right to Left format. So that the when a standard SRD (question and
> mapping) is displayed the arabic/hebrew text is displayed
> > right justified
> >menus/fields for response to the left
>
>
>
> On Thu, Mar 1, 2012 at 5:46 AM, Mahendra Mahalkar <
> mahendra.mahal...@gmail.com> wrote:
>
>> **
>>
>> Dear All,
>>
>> Our client requires SRM configuration in arabic locale. Services are
>> configured in arabic locale but in service request browser,
>> service/requester details are displayed left-to-right instead of
>> right-to-left as attached.
>>
>> In BMC AR System Integration Document it is given as ---
>>
>> If you create a DVF and you want to create different contents based on
>> text direction, extract the text direction from
>>
>> PluginContext . (Because the DVF cannot determine your intent regarding
>> text direction, you must add the text direction to your HTML content for
>> the DVF [for example, by using the <html dir='rtl'> option].)
>>
>> To extract the text direction, use the
>> com.remedy.arsys.plugincontainer.ARLocaleServiceProperties
>> interface through the public String getProperty(String key, String
>> defvalue); method.
>>
>> Following is a simple example for extracting the text direction from the
>> PluginContext
>> object given
>>
>> com.remedy.arsys.plugincontainer.PluginContext pc;
>>
>> ARLocaleServiceProperties p =
>>
>> (ARLocaleServiceProperties)pc.getLocaleService();
>>
>> boolean isRTL = false;
>>
>> String val = p.getProperty("rtl", "false");
>>
>> if (val.equalsIgnoreCase("true"))
>>
>> isRTL = true;
>>
>> But my concern is where can I find the html used in DVF fields? Also
>> plugincontainer.jar file?
>> *Regards,*
>> *Mahendra Mahalkar
>> *
>>
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>> **
>> **
>> **
>> **
>> **
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>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
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