I am talking to my BMC rep now.. thanks.. Cause I know we bought ITSM suite, but it is not there, and while contracts were moved, and migrated, there is some mixup.. .. somewhere. hopefully not on my side.. 8-)
On Tue, Jun 19, 2012 at 12:31 PM, Easter, David <david_eas...@bmc.com>wrote: > ** > > **** > > ** ** > > EPD is configured to show only what you have under contract. If you did > not purchase the ITSM Suite (i.e. you purchased individual products under > legacy pricing), that may be why you are not seeing it. It’s inside the > Suite itself and available only to Suite customers.**** > > ** ** > > -David J. Easter**** > > Manager of Product Management, AR System**** > > BSM & Atrium Solutions Management**** > > BMC Software, Inc.**** > > **** > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi > *Sent:* Tuesday, June 19, 2012 9:22 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Abydos is now BMC**** > > ** ** > > ** name should be BMC Remedy IT Service Management - process designer > > I have searched the master / and the patched.. Zero... > I have also searched "process designer " and Zero again.. > > is it under ITSM stuff.. --- I do not see it there either.. > give me a name.. is it called as above ? BMC Remedy IT Service > Management - process designer**** > > On Tue, Jun 19, 2012 at 12:18 PM, Rob Dudley <duds1...@gmail.com> wrote:* > *** > > ** **** > > Yes...it's included in the 7.6 release and it's on the epd...just tough to > find...but it's there**** > > On Apr 23, 2012 5:48 PM, "Joe Martin D'Souza" <jdso...@shyle.net> wrote:** > ** > > ** **** > > **** > > By ‘no upcharge’ what do you mean.. The 4 letter word free??**** > > **** > > Joe**** > > **** > > *From:* patrick zandi <remedy...@gmail.com> **** > > *Sent:* Monday, April 23, 2012 5:41 PM**** > > *Newsgroups:* public.remedy.arsystem.general**** > > *To:* arslist@ARSLIST.ORG **** > > *Subject:* Re: Abydos is now BMC**** > > **** > > ** **** > > Can I get mine now?**** > > On Mon, Apr 23, 2012 at 4:41 PM, Easter, David <david_eas...@bmc.com> > wrote:**** > > ** **** > > Current (i.e. on the latest version) owners of the ITSM Suite are > tentatively expected to have entitlement to what was known as the Designer > product (now the BMC Remedy IT Service Management - Process Designer) without > an upcharge, yes. **** > > **** > > -David J. Easter**** > > Manager of Product Management, Remedy Platform**** > > BMC Software, Inc.**** > > **** > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc.**** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Kelly Deaver > *Sent:* Monday, April 23, 2012 1:34 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Abydos is now BMC**** > > **** > > ** **** > > I just happened on this..**** > > > http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_acorn_announcement > **** > > > Now the big question.. are all the current ITSM Suite owners entited to it > or will there be an upcharge?**** > > **** > > **** > > BTW - Good move BMC!**** > > **** > > Kelly Deaver > Unisys Corporation**** > > kdea...@kellydeaver.com (ARSlist mail) > mailto:kelly.ctr.dea...@faa.gov <kelly.ctr.dea...@faa.gov> (Business mail) > **** > > > > > -- > Patrick Zandi**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > > > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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