Hi, In 7.6.03 by default the Status of Entitlement Rule is disabled. So we have to enable it in order to apply the entitlement rule for specific SRD's and User's.
We can enable it from Application Administration Console -> Custom Configuration tab -> Service Request Management -> Entitlement -> Entitlement Management -> Enabled or Disabled. Now, if we change the entitlement rules on an existing SRD, we must flush the entitlement cache. We can flush entitlement cache from Application Administration Console -> Custom Configuration tab -> Service Request Management -> Entitlement -> Entitlement Management -> Other Functions -> User Validation -> Flush Entitlement Cache HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sueli Kanegae Sent: Monday, June 18, 2012 11:39 PM To: arslist@ARSLIST.ORG Subject: Re: SRM 7.6.03 Entitlement Dear Listeners, I have an issue about the same subject. For me '1000000025' = “Yes” would be ok but it´s not working Everyone can see the specific SRD I´ve created, even when I validate diferent users they have diferent Entitlement Rules. There is something missing or wrong and I don´t know what it is, any suggestion? TIA, Sueli _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"