OOTB the following fields are available on ChangeTkt. Target Date Scheduled End Date Actual End Date Requested End Date
Seems like you can use Target Date for your Estimated Completion Date. These are used for CAB approval, SLAs and reporting purpose. On Tuesday, June 19, 2012 5:59:34 AM UTC-7, Remedy_Mark wrote: > > ** > > Hi All, > > > > Currently I am on ARS 6.3 with custom forms for Incident and Change > Management. In the near future we’ll me moving to 7.6 and the ITSM Suite > but in the mean time I have to handle requests for new fields. > > > > Either on your custom forms or within ITSM does anyone have a field like > %Complete (0,25,50,75,100) or Estimated Completion Date? If so, does it > really get used? I have a request for this on our Change Management form > however this sounds like a Task in MS Outlook and my expectation is that no > one is going to fill it out. > > > > Any insight much appreciated. > > > > Thanks > > Mark > > > > *Mark Brittain* > > Remedy Developer > > ITILv3 Foundation > > *NaviSite – **A Time Warner Cable Company* > > mbritt...@navisite.com > > Office: 315-453-2912 x5335 > > Mobile: 315-882.5360 > > > > ------------------------------ > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
