Hi, Possible reason behind getting error could be the null value for required core field, In your case its Submitter field (ID: 2)
So need to check whether there are null values for required field in .arx file being used for importing. Also there could be problem with the incorrect criteria that user is providing. Please verify the request ID in the csv file & its format. With Import tool there is an option to 'Ignore required field'. If you enable that option, mandatory field error will get resolved. -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Condrea Sent: Friday, June 22, 2012 12:08 PM To: arslist@ARSLIST.ORG Subject: Handle Duplicate Request IDs By: Update Old Record with New Record's Data Hello all, Sometimes I need to update an old record with new data. In version ARS 7.1 I've done it by modifying an export of type ARX and then I use de Import tool to update de old record. Now we use ARS 7.6.04. I've tried the same technique using Data Import Tool with option "Handle Duplicate Request IDs By: Update Old Record with New Record's Data" and Data Import Tool is trying to generate a new record, as a result I get an error message saying, for example, that filed 2 is mandatory. Is anyone experienced this behavior? Daniel _________________________________________________________________________________________________________________________ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, France Telecom - Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, France Telecom - Orange is not liable for messages that have been modified, changed or falsified. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
