Hi,
In Internet Explorer, by default many of the ActiveX options and scripting are disabled. User must try to active those controls from Internet Explorer just going through Tool->Internet Option-> Security tab ->select Internet and click Custom Level. However, exception being faced by user is Number format exception. i.e. trying to convert "" (blank string) to number. So, scripting are not working on the Internet Explorer, which are supposed to set some number value in some field. Further value of same field is being accessed by the server through JSP page or Servlet. HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil Sent: Tuesday, July 03, 2012 10:20 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator ** Hi all, I was wondering if anybody has ever seen the following behaviour. About a week ago, our users started getting error “ ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator” when opening AR System Customizable Home Page on mid-tier with the overview console. They seem to be able to open other consoles without error and it all worked fine previously. It affects all the users (luckily this is a test environment only). They all use IE7 and I have tested with IE8 with the same result. The home page works fine (i.e. no error) with FireFox and also (and this is the most puzzling to me) when I start running Fiddler on my client with IE7 in order to investigate the issue. When users get the error, the mid-tier server log shows the following error: java.lang.NumberFormatException: For input string: "" java.lang.NumberFormatException.forInputString(Unknown Source) java.lang.Integer.parseInt(Unknown Source) java.lang.Integer.parseInt(Unknown Source) com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:637) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) java.lang.Thread.run(Unknown Source) 02-Jul-2012 21:11:20 - FINE (com.remedy.log.INTERNAL) : Throw Error - 9350 Does anybody have any suggestions as to where to look in order to get to the bottom of this issue. Our environment is OS – Windows 2003, 64 bit Mid-Tier 7.6.03, SP2 Java – 1.6.0_26 Thanks Jiri Pospisil LCH Clearnet A copy of the LCH.Clearnet e-mail disclaimer can be found at: www.lchclearnet.com/disclaimer/email LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932. LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
