This is a good article, there are a couple points of contention. I will touch on one point. >From the article: "Always remember that your business processes (current and evolving) should dictate the tool that you will be using and not the other way around." I have been around IT business since 1990 and this statement (to me) is more of an opinion that an absolute fact, I cannot tell you how many bad decisions are made around that premise, its a premise that has been stated for many years and its partially false. Theoretically based on this information you can run your organization off of Excel spreadsheets (and some do!) Many times poor decisions are made because the business is not aware of the tools available to help you decide on or evolve the business process. Bad business practices because of poor tool knowledge or awareness seems to be prevalent.
On Saturday, July 7, 2012 2:08:41 PM UTC-5, Gangji R wrote: > There have been a number of previous threads that have discussed the > suitability of the OOTB ITSM suite versus building custom modules from > scratch. Here is an article I wrote a while back that touches on the key > areas to look for when attempting to make this decision: > http://www.optimaira.com/blog/bmc-itsm-suite-buyvsbuild > > Regards, > Rahim > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
