Good morning folks, I'm about to begin working on something and I wanted to run it past you all first. Our problem is that we rely heavily on Tasks for infrastructure groups that are part of Change Requests yet approvals for those groups must be done manually. For example, the DBA team works almost exclusively through Tasks assigned to them from other groups so without any way of automatically adding approvals, their management are left off accidentally. My plan is to integrate Task Management with Approvals to resolve this. On the Change Management level, I have mappings set up to automatically add the supervisor of the Change Coordinator group as an Implementation approver. The goal is to extend that to Implementation Tasks as well.
What I'm thinking is that when a Change Request goes to the Scheduled for Approval status, pull back the unique list of Assignee Groups for all Tasks with a status of Staged into a table, then run through that table and 1) pull in the Approval Mappings for Change Coordinator Group, and 2) create an approval request for each one that will be related to the CRQ. Has anyone done something like this before? Can you think of any drawbacks to this design or better ways to do it? I've already created a custom approval phase on Change Management for Tester approval and have it tied to a custom "Change Tester" field populated by the Change Coordinator so that part of the equation is very easy. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
