I am concerned by incoming emails
and I do not see any "AR System Email Error Messages" in my ARSystem
installation
On 7/12/2012 11:42 AM, Rajesh Nair wrote:
**
if i am not wrong in arsystem email messages configuration form you
have an option for setting outgoing mail do u want to delete or not
if set to know the mail remains in the email message form even if
there is error in transmitting it.
if the option is NO and still the message gets deleted then you
probably need to check for the workflow.
On Thu, Jul 12, 2012 at 2:49 PM, Remedy Maniac
<remedy.man...@gmail.com <mailto:remedy.man...@gmail.com>> wrote:
i am thinking to that solution too.
I already have a procedure to copy the email to disk before I give
it to the email engine. But I'd like to build a workflow upon the
error occurs
So i'd like to have the email not being deleted from the Remedy
database
And to answer to Misi and Rajesh:
- I was referring to emails that the email engine had already
pulled, and not the one on the mail server where we have tons of
copies of,
- and looking into the logs didn't show me where to catch the
email before the email engine deletes it.
That would be cool if somebody would know and would share the
knowledge
It looks like that has something to do with the GUID of the email
being generated or not ...
cheers
On 7/12/2012 10:55 AM, Gregory, Malcolm wrote:
we set up a rule on the mailbox to copy the email to another
folder in the mailbox on arrival, that way regardless of what
the email engine did, we caught the email
Cheers, Malcolm
On 12/07/2012, at 6:10 PM, "Remedy Maniac"
<remedy.man...@gmail.com <mailto:remedy.man...@gmail.com>> wrote:
dear list,
when an error occurs on email submission, the Email engine
deletes the
message and logs an entry in AR System Email Error Logs.
I need to catch the email before it is deleted.
Is there a (simple) way to do so?
Any help would be appreciated.
Best
serouche
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